WHITE STEED
Support
CONTACT US
Email support@whitesteed.app. A real person reads every message and replies within two business days.
If you are in crisis or thinking about harming yourself, call or text 988 in the United States, or your local emergency number. White Steed is not a substitute for professional help.
Blocking
Why do I need to allow Screen Time access? White Steed blocks apps and websites with Apple's Screen Time. Apple asks you to allow this once. White Steed never sees which apps you open or which websites you visit.
How do I unblock something? Open it in White Steed and confirm. A 24-hour wait starts and your partner is told. You can cancel at any point during the wait.
A site that should be blocked is getting through. Use "Need to add a website?" in the app, then run the Loophole check to find any gaps that are still open.
Your accountability partner
What does my partner see? Short alerts when you ask to unblock, switch off or remove protection, and any check-in you choose to send. Alerts never say what the app is for.
Does my partner need to pay? No. Partners never pay. They can install White Steed and use partner mode for free.
Subscriptions
White Steed costs $9.99 a month or $59.99 a year, with a 3-day free trial. Payment is charged to your Apple ID. A subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period.
To cancel: open Settings on your iPhone, tap your name, then Subscriptions, then White Steed.
Refunds are handled by Apple at reportaproblem.apple.com.
Restore purchases: on a new phone, open the subscription screen in White Steed and tap Restore.
Shared devices: one subscription covers five devices. The paying iPhone makes a one-time code that is valid for 24 hours.
Text message alerts
When a White Steed user adds you as their accountability partner, we send you one text asking you to reply YES to receive alerts about them. Nothing else is sent unless you reply YES.
Alerts are sent only when that person asks to remove or weaken their protection, or chooses to check in with you. Message frequency varies, usually a few messages a month. Message and data rates may apply.
Reply STOP at any time to stop all texts, or HELP for help. Carriers are not liable for delayed or undelivered messages. We never sell or share your number for marketing.
Removing White Steed
Removing White Steed takes three steps: confirm, wait 24 hours, then enter the removal code your partner holds. If your subscription lapses, the way to remove White Steed properly stays available.
Your data
To ask what our server holds about you, or to have it deleted, email support@whitesteed.app. Read the full privacy policy.